Frequently Asked Questions (FAQ)

Q: What makes WORLD SCAFFOLDING the partner of choice?

A: Proven Leadership Through Results:
32 Years of Specialization: Solely focused on scaffolding innovation since 1993
Unmatched Scale: 6,500+ tons monthly capacity across 6 dedicated lines
Global Number One Exporter: 8 consecutive years of market leadership (verified customs data)
Intellectual Capital: 30+ certified design engineers, 300+ veteran production specialists
24/7 Support: 100+ multilingual technical advisors across 15 time zones
Safety Compliance: CE, OSHA, AS/NZS certifications for every market

 

Q: What solutions can you source from our integrated platform?

A: We deliver complete scaffolding ecosystems, not just components:
Steel Systems: Tubes, planks, couplers, Ringlock, Cuplock, Kwikstage, frames
Support Elements: Steel props, Jack bases, U-heads, formwork accessories
Aluminum Solutions: Lightweight towers, planks, modular platforms
Specialty Tools: Saftey-compliant accessories, erection equipment, custom fabrications

 

Q: What commercial & logistic frameworks do you support?

A: Flexible terms for seamless global trade:
Delivery: FOB, CIF, CFR, EXW, DDP, and 8+ additional Incoterms 2020 options
Payments: T/T, L/C, PayPal, Western Union, and escrow services
Currencies: USD, EUR, GBP, AUD, CNY transactions
Languages: English, Chinese, Spanish, Portuguese, Japanese, German support
Value-adds: Free technical drawings, on-site training coordination, and supply chain financing guidance

 

Q: How long is your delivery time?

A: It is according to the model and quantity.
Generally, it is 3-5 days if the products are in stock.
It will be 15-30 days if you want to customize the products

 

Q: Do you provide samples? Is it free or extra?

A: Yes, we could offer the sample for free charge, but clients do not need to pay the cost of freight.

 

Q: What’s the MOQ ?

A: Normally the MOQ is one Container. and you can mixed different items in one container.but for special requirement, you can contact us for details.

 

Q: How are your products packaged to ensure safety during long-distance transportation?

A: Our packaging is designed to ensure product integrity during long ocean shipments and multiple handlings:
Scaffolding systems (such as clasps and steel supports): We use high-strength steel banding and centrally package them on steel brackets or custom steel pallets to ensure that the structural components do not loosen or deform during transportation.If you require specific shipping marks or customized packaging, please be sure to inform us during the order confirmation stage.

 

Q: How do I contact after-sales support? How are product issues handled?

A: Our after-sales team provides 24/7 response via official email/WhatsApp/telephone, offering solutions within 24 hours of issue receipt.

 

Q: Does your company support OEM/ODM collaborations?

A: We support OEM (customer branding) and ODM (custom design) partnerships. Product colours, logos, and packaging can be customised, subject to provision of relevant authorisation documentation.


Post time: Dec-24-2025


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